If a resident is unavailable during their booked installation window, we will first attempt to reschedule the appointment within the allocated installation schedule.
If the resident cannot be rescheduled, or is unavailable for the entire installation schedule, we may complete the works up to the furthest practical external point. The internal installation and overall upgrade can then be completed later through the resident’s preferred internet provider (RSP) once the building or complex has been declared Ready to Connect (RTC). This is referred to as Service Class 2 (SC2).
In most cases, there is no additional cost for the RSP to attend at a later date to complete the internal installation. However, this may vary depending on the complexity of the installation and any specific resident requirements or preferences.